SHIPPING, DELIVERY & CUSTOMER CARE

PAYMENT

We accept Visa, MasterCard, American Express, Union Pay, JCB cards and you can also choose to pay with PayPal.

At the “Complete Order” page, you will be directed to the PayPal site to 'Log In'. Please review the items and amount shown before clicking 'Pay Now'. Once your transaction is complete, you will then automatically return to Molo.hk.

Please note, payment is debited before time of dispatch.

SHIPPING & DELIVERY

We deliver to the following regions:

Hong Kong
Macau

Shipping Charges and Delivery Times:

Your order will be picked and packed your order confirmation is sent to you by our designated courier service.


Hong Kong

Order's Amount 1 - 2 days
Below HK$500 $40
HK$501 - 1,000 Free
HK$1,001 – 1,500 Free
HK$1,501 – 2,000 Free
HK$2,001 and more Free

Macau

Order Amount 2 - 3 days
Below HK$500 $40
HK$501 - 1,000 $60
HK$1,001 – 1,500 $70
HK$1,501 – 2,000 $80
HK$2,001 and more $100

Order tracking

Once your order is dispatched, you will receive an email notification containing a link with the air waybill number to track its progress online.

RETURNS, REFUND & EXCHANGE

Returns

You have 14 days from the date you received your order to return unsuitable items back to us. If 14 days have passed by since you have received your order, unfortunately we cannot accept the return.

All items purchased on Molo.hk can be returned. To be eligible for a return, the item must not be used and returned in the same condition - including all labels, hang tags and the original packaging - as when you received it. We will also require a receipt or proof of purchase which is included in the package sent to you.

Please email us at css@molo.hk to request for a return. To ensure a smooth process, please include your order number, the item number of the return product which is listed in the invoice and your contact telephone number. Customer Service will contact you to confirm your return request. Our designated courier service will then pick up the return package at your requested address. Shipping fees on all returns are free to the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you shortly when your refund will be processed. Please note that shipping fees are non-refundable. The cost of the item(s) will be credited to your original payment method. The credited amount should be processed by PayPal or the credit card company within 14 days. Once the refund process is completed, we will send you an email notification.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at css@molo.hk

Exchanges

Sorry, we do not accept exchanges. We recommend that you return and refund the item(s) you would like to exchange. Please follow the procedure mentioned above in the Returns and Refunds sections.

CUSTOMER CARE

We are here to help you with any queries relating to shopping, shipping, your order and your account. Please call or email us. You are important to us!

Telephone

(852) 2525-2583

Monday to Friday from 9:00 am to 6:00pm

Email

css@molo.hk